General
1. The buyer ("you") shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where a person deals entirely as a consumer, their legal rights shall remain unaffected. Any reference to you within these terms and conditions shall be as a consumer buyer unless specified as being a reference to a trade buyer.

2. The "Goods" shall mean the items detailed in the appropriate section of the sales/order form and it shall be a core term of the contract between you and Easy Pedal, that any and all ancillary items are additional to such contract unless specifically detailed within the sales invoice/order form.

4. The "Price" shall mean the amount payable to Easy Pedal for the Goods, and the amount paid to the delivery service provider, if applicable, for the supply of delivery services, unless otherwise stated.

5. These terms and conditions shall apply to all of our quotations, orders (including telephone orders) and contracts for the sale or supply of Goods by Easy Pedal. In respect of any sales of Goods to trade buyers, any other terms or representations, whether implied by statute, made prior to, collateral with or subsequent to the contract or order, are hereby excluded and shall not be binding upon us.

6. We reserve the right to amend technical or clerical errors in any order without notice. In addition, you shall ensure that all details contained within the order are correct and we shall not accept any liability for any error or inaccuracy in any order.

The Contract
7. After placing an order, you will receive an email from us that acknowledges our receipt of your order for the Goods, and the delivery services, if required, you have requested from the delivery service provider (the “Order Acknowledgement”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Easy Pedal to buy our Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms all of the relevant details of your order and sets out the expected dispatch and delivery dates for the Goods (the "Order Confirmation"). The contract between you and easy Pedal will only be formed when we send you the Order Confirmation.

8. The contract will relate only to those Goods whose dispatch (by the delivery service provider) we have confirmed in the Order Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Order Confirmation.

9. All delivery orders are subject to full payment, bespoke or collection items are subject to a non refundable deposit, of 30% on a full bike setup, and 50% on a kit.

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How to cancel/return Goods

9. You may request a cancellation for your ordered Goods, up to 3 days before your delivery date or 2 days before your collection date, any deposit will be retained at Easy Pedal’s descension according to the above Term, and cannot be processed once the goods have been dispatched, in this instance please see the returns policy below.

10. In order to return your unused, unwanted Goods you should follow our returns and cancellation procedure which you will receive via email upon a return request, please note that all packages must be returned unopened and unused, any wear or damage will result in either the return being refused, or a fee being charged from your refund.
 

11. If you have received the Goods before you cancel your order then you must send the Goods back to us at your own cost and risk. If you cancel your order but we have already processed the Goods for delivery, you must not unpack the Goods when they are received by you and you must send the Goods back to us at your own cost and risk as soon as possible. If they are not received within 28 days of dispatch, then the return will be cancelled.
 

12. Once we have received and inspected your return, Easy Pedal will issue you the relevant refund, please note that Easy Pedal reserve the right to refuse a return of items that have been damaged due to install by anyone other than ourselves, has been used outside of the recommendations, or due to owner negligence.
 

13. You are responsible for the cost of returning any Goods to Easy Pedal. If you do not return the Goods delivered to you, we shall be entitled to retrieve the costs of recovering the Goods from you.
 

14. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
 

15. For all complaints please contact Easy Pedal using the contact details found on our contact us page
 

What happens if your Goods are faulty?
16. Please contact us through our website easypedal.uk to discuss and we will aim to resolve the issue as quickly as possible. Easy Pedal will work with you to ensure that you receive a resolution that is in compliance with your consumer rights.
 

17. Please note that in the event of a damaged or defective product claim, you shall be required to return such Goods to us for inspection and report (without any obligation on us to replace the said Goods prior to such inspection) and you confirm that it shall be reasonable for us to inspect such defective Goods and allow manufacturers to undertake inspections so as to allow production methods to be modified. You further accept that it is reasonable to inform us of any damage, defect or other failure prior to contacting independent third parties or incurring expense and to allow us to remedy the damage, defect or failure.

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Cancellation by Easy Pedal

18. We reserve the right to cancel the contract between us if:

• We have insufficient stock to deliver the Goods you have ordered;
• The delivery service provider does not deliver to your area;
• One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
• We have reason to suspect that there is a risk of a fraudulent transaction.

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of Goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider)), from your debit or credit card as soon as possible but in any event within 14 days of the date of cancellation. We will not be obliged to offer any additional compensation for disappointment suffered.